1. Scope
This policy applies to subscription refund enquiries for OmniRecall. The Paddle-specific instructions apply where your transaction was processed by Paddle as Merchant of Record. Paddle checkout for this website is still being configured, so the guarantee below takes effect for purchases actually processed through it.
2. 7-Day Money-Back Guarantee
You may request a full refund within seven calendar days of your first successful paid subscription purchase. The guarantee applies to monthly, yearly and two-year plans, and the seven-day period begins on the date your first subscription payment is successfully processed. Your request must be submitted within that period.
Approved refunds are processed through Paddle, OmniRecall’s Merchant of Record and payment reseller; OmniRecall does not issue refunds directly. Once a refund is approved and processed, the associated paid subscription is cancelled and access to paid features ends, subject to applicable law.
The voluntary guarantee applies once per customer account and does not automatically restart for subsequent renewals, unless applicable law or Paddle’s policies provide additional rights. Cancelling a subscription on its own does not constitute a refund request — you must ask for the refund. Nothing in this guarantee limits mandatory statutory withdrawal, refund or consumer-protection rights.
3. Refunds beyond the guarantee window
Outside the seven-day guarantee, eligibility is assessed under applicable consumer law, Paddle’s applicable refund policies and the circumstances of the purchase, including whether the service was inaccessible or defective. Cancelling a subscription does not automatically entitle you to a refund for the current period, and no blanket no-refund rule applies. Mandatory consumer cancellation, withdrawal and other statutory remedies must be respected.
4. Requesting a refund
For Paddle-billed purchases, visit https://paddle.net or use the payment-support information in your receipt, and identify your message as a refund request rather than only a cancellation. Review https://www.paddle.com/legal/buyer-terms and https://www.paddle.com/legal/refund-policy, which govern a Paddle transaction. For a purchase through another channel, follow the support instructions in its receipt. You can also write to support@omnirecall.app so the operator is aware of the request.
5. Information to provide
Include your purchase email, transaction or receipt reference, product and plan, transaction date, and a clear explanation of the request. A receipt helps locate the purchase. Do not share full card details, passwords or access tokens; provide only information reasonably necessary for assessment.
6. Cancellation is separate
To prevent future renewals, cancel the subscription through its actual management controls in the application or in your Paddle receipt. A refund request alone is not confirmation that recurring billing has stopped, and cancelling does not by itself return money already paid. Check both outcomes. Account deletion is a third, separate action.
7. Processing expectations
Requests may require review and supporting information. No instant refund or automatic approval is promised outside the guarantee stated above. Where approved, refunds are generally returned through the original payment method where supported; settlement timing depends on the provider and your financial institution. Applicable legal deadlines take precedence.
8. Escalation and consumer rights
Follow up through Paddle support for a Paddle-billed transaction and keep your request reference. Software-access issues should also be raised with OmniRecall at support@omnirecall.app. Nothing here removes the right to approach a consumer authority, court or other legally available remedy.
9. Contact information
OmniRecall is operated by Umair Bin Hassan. Written enquiries reach the operator at support@omnirecall.app. No business address is published; the operator can be reached in writing at that address.
For Paddle-billed payment enquiries, refunds and subscription management, use https://paddle.net or the support and management links in your receipt. Do not send passwords, complete payment-card details or access tokens in a support enquiry.